SHIPPING & DELIVERY POLICY

Listing Organic

OVERVIEW

Listing Organic ("Listing Organic," "we," "us," or "our") provides customized digital Etsy SEO research, optimization, and related services.

Because our Services are entirely digital, we do not ship or deliver physical products. There are no packages, shipping carriers, tracking numbers, or physical delivery addresses associated with our Services.

This Shipping & Delivery Policy explains how onboarding communications and completed deliverables are provided, estimated delivery times, when delivery is considered complete, and the Client's responsibilities during the delivery process.

This Policy forms part of our Terms of Service and should be read together with our Refund Policy and Privacy Policy. If there is a conflict between this Policy and our Terms of Service, the Terms of Service will control.

1. NATURE OF OUR SERVICES

Listing Organic provides 100% digital services related primarily to Etsy SEO and listing optimization.

Depending on the service or package purchased, our Services and deliverables may include:

• Etsy SEO research;

• Keyword research;

• Competitor research and analysis;

• Listing title optimization;

• Etsy tag and keyword recommendations;

• Description optimization;

• Image alt-text recommendations;

• Listing analysis;

• SEO strategy and recommendations; and

• Other customized research, recommendations, or deliverables included with the purchased Service.

All Services are performed remotely and delivered electronically.

No physical goods are shipped.

Any references to "shipping" appearing during checkout, in an order confirmation, or elsewhere as a result of our ecommerce platform do not mean that a physical product will be mailed or shipped to the Client.

2. HOW OUR SERVICES ARE DELIVERED

2.1 Onboarding by Email

After a Client purchases our Services, Listing Organic uses the email address provided at checkout to initiate onboarding.

The onboarding communication may contain or request information such as:

• An onboarding or intake form;

• Etsy shop information;

• Etsy listing URLs;

• Product information;

• Business or niche information;

• Project requirements;

• Information necessary to perform keyword or competitor research; or

• Other materials reasonably necessary to begin the Services.

Listing Organic generally aims to send the initial onboarding communication within approximately 72 business hours after payment.

However, this is an estimated service target only and is not a guaranteed deadline.

As explained in our Refund Policy, the contractual refund rule is based on whether Listing Organic sends the applicable Onboarding Email within thirty (30) days after payment.

2.2 Final Deliverables

Completed Services are generally delivered through a private Google Doc link containing the Client's applicable deliverables.

Depending on the Services purchased, this document may contain the Client's customized SEO research, optimized listing information, keywords, titles, tags, descriptions, alt-text recommendations, competitor research, strategy, or other applicable deliverables.

Listing Organic may provide the Client with access to this private Google Doc by sending the link electronically to the Client.

Upon request, Listing Organic may also provide applicable completed deliverables in PDF or Microsoft Word format, when reasonably available.

The Google Doc is our standard delivery method. PDF or Microsoft Word versions are alternative formats and are not required for delivery to be considered complete.

3. ESTIMATED DELIVERY TIME

Our average project delivery timeframe is approximately 7–10 business days after we have received the information reasonably necessary to begin performing the Services.

This timeframe is an estimate only. It is not a guaranteed delivery deadline.

Actual delivery times may vary depending on factors including:

• Number of listings purchased;

• Scope of the project;

• Complexity of the Client's listings or products;

• Amount of keyword or competitor research required;

• Client responsiveness;

• Accuracy or completeness of information supplied by the Client;

• Requests for additional information;

• Order volume;

• Staffing and resource availability;

• Holidays;

• Technical issues;

• Etsy or third-party platform availability;

• Research requirements; and

• Other circumstances affecting completion of customized work.

Some projects may be completed sooner than the average timeframe, while others may require substantially more time.

Unless Listing Organic expressly agrees to a specific guaranteed deadline in writing, no estimated, advertised, historical, or communicated delivery timeframe constitutes a guaranteed completion date.

4. DELIVERY TIMES AND REFUNDS

A project taking longer than an estimated delivery timeframe does not, by itself, create a right to:

• A refund;

• Cancellation of an already-paid order;

• A partial refund;

• A credit;

• A payment reversal;

• A chargeback; or

• Compensation or damages.

The estimated 7–10 business-day timeframe is separate from the 30-day Onboarding Email rule contained in our Refund Policy.

The 30-day rule concerns whether Listing Organic sent the Onboarding Email within thirty (30) days after payment. It does not mean that Listing Organic guarantees completion or delivery of the Client's final customized deliverables within thirty (30) days.

Please review our Refund Policy for the complete rules governing refund eligibility:

Listing Organic Refund Policy

5. WHEN DELIVERY IS CONSIDERED COMPLETE

For purposes of our Services, delivery is considered completed when Listing Organic makes the applicable completed deliverables available to the Client, generally by providing access to the Client's private Google Doc link.

Delivery does not depend on whether the Client:

• Opens the email or communication containing the link;

• Clicks the Google Doc link;

• Opens or reviews the Google Doc;

• Downloads or saves the deliverables;

• Requests a PDF or Microsoft Word version;

• Implements the recommendations;

• Uses the research;

• Updates their Etsy listings; or

• Achieves any particular result after delivery.

Once Listing Organic has made the applicable deliverables available to the Client, the Client's failure to access, review, download, implement, or use them does not mean that delivery failed.

Our records regarding the creation, transmission, sharing, or availability of the deliverables may be used as evidence of delivery.

6. CLIENT RESPONSIBILITY TO PROVIDE AN ACCURATE EMAIL ADDRESS

The Client is responsible for providing an accurate, active, accessible, and monitored email address at checkout.

By purchasing our Services, the Client represents that:

(a) The email address supplied at checkout is accurate and complete;

(b) The Client has access to that email account;

(c) The Client will reasonably monitor the account after purchasing;

(d) The Client will check spam, junk, promotions, and other secondary folders; and

(e) The Client will reasonably respond when Listing Organic requests information necessary to perform the Services.

Listing Organic is not responsible for delays or communication problems resulting from an incorrect, mistyped, inaccessible, inactive, or unmonitored email address supplied by the Client.

7. CLIENT DELAYS AND MISSING INFORMATION

Our ability to complete customized SEO Services depends on receiving sufficient information from the Client.

If we request information, listing URLs, product information, shop information, clarification, materials, or other information reasonably necessary to perform the Services, the Client is responsible for providing it.

A Client's failure or delay in providing requested information may delay the project.

Such delays are not considered a failure by Listing Organic to deliver the Services and do not create a right to a refund.

If the Client stops responding, abandons the project, closes or pauses their Etsy shop, removes relevant listings, changes products, or otherwise prevents or delays our ability to perform the Services, Listing Organic may pause the project until sufficient information is available.

Any resulting delay does not create refund eligibility.

8. EMAIL DELIVERY ISSUES

Listing Organic fulfills an email-based communication obligation when the applicable communication is sent to the email address provided by the Client at checkout.

Listing Organic is not responsible for communications that are:

• Sent to spam, junk, promotions, quarantine, or another secondary folder;

• Blocked by the Client's email provider;

• Rejected because the Client's inbox is full;

• Filtered by security software or corporate systems;

• Missed because the Client did not monitor the account;

• Sent to an incorrect email address supplied by the Client; or

• Otherwise prevented from reaching the Client because of circumstances outside Listing Organic's reasonable control.

These circumstances do not constitute a failure to deliver and do not independently create a refund right.

9. INCORRECT EMAIL ADDRESS

If you believe you supplied an incorrect email address at checkout, contact Listing Organic through our official Contact Page as soon as reasonably possible:

Listing Organic Contact Page

To help us locate the order, you should provide:

• Your full name;

• Your order number;

• The email address originally entered at checkout; and

• Other reasonable order-verification information requested by Listing Organic.

After verifying the order, Listing Organic may update the contact information and resend applicable communications.

Correcting an email address does not restart, pause, or extend the 30-day Onboarding Email period described in our Refund Policy.

10. ACCESS ISSUES WITH DELIVERABLES

If a Client receives the delivery communication but cannot access the private Google Doc or another provided deliverable because of a permissions or technical issue, the Client should contact us through the Contact Page.

Listing Organic may reasonably correct permissions, provide a replacement link, resend the delivery communication, or provide another appropriate method of accessing the completed work.

A correctable access issue does not mean that the underlying customized work was not performed and does not automatically create refund eligibility.

11. PDF AND MICROSOFT WORD REQUESTS

Our standard delivery format is a private Google Doc.

Clients may request that applicable deliverables also be provided as a PDF or Microsoft Word document.

Availability of an alternative format may depend on the nature and formatting of the deliverables.

A request for an alternative file format does not delay or invalidate delivery through the private Google Doc, and delivery is not conditioned on Listing Organic providing every requested file format.

12. NO PHYSICAL SHIPPING

Listing Organic does not ship physical products in connection with the Services covered by this Policy.

Accordingly, there are generally:

• No shipping fees;

• No physical delivery estimates;

• No shipping carriers;

• No package tracking numbers;

• No customs processing;

• No import duties associated with delivery; and

• No physical shipping destination required for fulfillment.

Billing information requested during checkout may still include an address or other information required by our payment processor or ecommerce platform. Providing billing information does not mean a physical item will be shipped.

13. INTERNATIONAL CLIENTS

Because our Services are delivered digitally, Clients outside the United States generally receive deliverables through the same electronic process as U.S. Clients.

There are no customs or international shipping delays associated with the digital delivery itself.

Unless otherwise expressly stated, our Services and communications are provided in English.

Any currency-conversion fees, international transaction fees, or other charges imposed by a Client's bank, card issuer, or payment provider are the Client's responsibility.

14. ETSY AND THIRD-PARTY SERVICES

Listing Organic is an independent service provider and is not affiliated with, endorsed by, sponsored by, or officially associated with Etsy, Inc.

Our ability to research or provide certain recommendations may depend in part on the availability of Etsy or other third-party websites, platforms, software, or services.

Temporary outages, changes, restrictions, or technical problems affecting third-party services may cause delays and do not constitute a failure by Listing Organic to deliver the Services.

15. RELATIONSHIP TO OUR OTHER POLICIES

This Shipping & Delivery Policy should be read together with our:

• Terms of Service;

• Refund Policy; and

• Privacy Policy.

Listing Organic Refund Policy

Listing Organic Privacy Policy

If this Shipping & Delivery Policy conflicts with our Terms of Service, the Terms of Service will control.

By purchasing Services from Listing Organic, the Client acknowledges that the Services are digitally delivered and agrees to this Shipping & Delivery Policy.

16. CHANGES TO THIS POLICY

Listing Organic may update or modify this Shipping & Delivery Policy from time to time.

Changes will become effective when posted to our website, subject to applicable law.

For an existing purchase, applicable contractual rights and obligations will be determined by the policies and Terms governing that purchase.

17. QUESTIONS OR DELIVERY ISSUES

If you have questions about delivery, have not received onboarding communications, believe you provided an incorrect email address, or are experiencing difficulty accessing your deliverables, contact us exclusively through our official Contact Page:

Listing Organic Contact Page

No physical product will be shipped in connection with Listing Organic's digital Etsy SEO Services.